Privacy Policy

Xception (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”).

1. Information We Collect

We may collect the following information:

• Personal details: name, email, phone number, user ID
• Location: to show nearby vendors and calculate service distance
• Uploaded photos and videos: for service requests
• Device information: model, OS, identifiers (for notifications)
• Usage data: basic analytics for improving app performance
• Identity documents (only if needed for verification, e.g., trade license)

2. How We Use Your Information

Your information is used to:

• Operate and improve our App
• Manage your account and bookings
• Send essential notifications and updates
• Verify identity (if required)
• Process payments securely (via third-party providers)
• Maintain security and prevent misuse

We do not use your information for advertising.

3. Sharing Your Information

We do not sell your data.

We may share information only with:

• Service providers such as Firebase (notifications, analytics)
• Payment processors (e.g., Stripe)
• Vendors involved in your booking
• Authorities if legally required

4. Data Security

We take reasonable measures to protect your data. However, no method is completely secure.

5. Your Rights

You can request:

• Account deletion
• Access or correction of your information
• Details of collected data

Contact us at support@xceptiontech.com to make a request.

6. Children’s Privacy

We do not knowingly collect personal information from children without parental consent.

7. Changes to This Policy

We may update this Privacy Policy.
The updated version will be posted with a new effective date.

8. Contact Us

📧 support@xceptiontech.com